Support

Frequently Asked Questions

The website describes where the product is going. This page describes how the current app works. Features that are not shown in your client are not available to you yet. See our Terms of Service and Privacy Policy.

What is GoldPocket?

GoldPocket is a self-custody wallet. You create or import a recovery phrase; keys stay on your device. We never hold your assets and cannot move them. In the current app you can check balances, send and receive, swap, use Agent (typed or optional voice), lock the app with biometrics or your device passcode, link another device or site, and — where your region allows — use Perps. Social login, fiat on-ramps, and prediction markets are not enabled in this version.

Which platforms are supported?

• Android — on Google Play
• iOS (App Store) — coming soon
• Browser extension — coming soon
• Telegram Mini App and other messaging clients — coming soon

The phone holds your keys. When other clients ship, they are meant to connect to the phone (for example by scanning a pairing code) rather than storing a separate seed. You can always restore the same wallet in GoldPocket by importing the recovery phrase you backed up.

I lost my seed phrase. Can you recover my wallet?

No. The phrase is generated and stored only on your device. We have no copy. Write it on paper and keep it offline. In the app: You → Security → Recovery phrase, after you confirm it is you. Do not screenshot it or save it in chat or cloud notes.

I was phished / my seed phrase was stolen. Can you get my assets back?

No. Once someone with your phrase moves the assets, the loss is permanent. We cannot freeze wallets, reverse transactions, or compensate theft. If the phrase may be exposed but funds are still there, create a new wallet with a new phrase and move assets immediately.

I got a new phone. How do I restore?

Install GoldPocket and choose Import. Enter the recovery phrase you wrote down (or the private key, if that is how you created the wallet). The same address and balances on supported networks come back. Anyone with those words can do this — keep the backup offline.

Can I buy crypto with a card or bank transfer?

Not in this version. There is no fiat on-ramp or off-ramp. Receive crypto from another wallet or exchange to your GoldPocket address, then send, swap, or use it on-chain.

Which networks can I use?

The current Receive QR is an EVM 0x address — Ethereum and similar networks in the app (including Polygon and others we enable over time). Tokens still live on a specific chain: an Ethereum send will not show up as a Polygon balance. Pull down on Home to refresh.

Do not send Bitcoin, Solana, or Tron to this QR. Those use different address formats. If you sent on the wrong network but the 0x address was yours, the tokens sit on the chain you actually used — switch to that network in the app and look again. If the address was wrong, we cannot reverse it.

What does Agent do?

Agent is an automated assistant, not a person and not a financial advisor. You can type, or optionally speak, to check a balance or open Send, Swap, Receive, History, or Perps (if Perps are available in your region). It may pre-fill a form; you still review and confirm every signature. It will never ask you to paste a recovery phrase. Do not speak or type secrets into it. Voice uses the microphone only when you start a voice command.

Why don't I see Perps (or another market)?

Some markets are hidden where they are not offered. Perps are a third-party leveraged product, not GoldPocket taking the other side of your trade. They are not shown in restricted regions, including the United States, Ontario, and sanctioned jurisdictions. We estimate region from IP; if we cannot tell, Perps stay hidden. Swap, Send, and Receive still work on networks you can use. Do not use a VPN to reach a hidden market.

Where Perps are available: deposit margin first if needed, then pick a market and size. Leverage can liquidate your deposit. Take-profit and stop-loss, if shown, are instructions to that protocol — they can fail in fast markets. GoldPocket is not your broker.

How do Swap and Send work?

Send: pick the token and network, then the amount and a saved person or 0x address. Check the network and the first and last characters before you confirm. A send to the wrong place almost never comes back.

Swap: pick what you pay and what you want, then read the quote (rate, minimum out, network fee). Quotes go stale; if Confirm fails, pull a fresh quote. Leave a little of the network's native token for gas. Most failed swaps never left the wallet. History shows failed rows; you may still have paid a small network fee.

What is the address book (People)?

Under You → People you can save a name and a 0x address on this device. That is a local address book for safer sends — not the social network described as a future direction on the homepage. Nearby discovery, encrypted chat, and similar social features are not enabled in this version.

How do I link another device or a website?

Open Link device (from You, or ask Agent). Scan or paste the pairing code. Connect, sign, and send approvals always happen on the phone. Disconnect when you are done so the other side cannot keep prompting. Camera is used to scan wallet and pairing QR codes.

How does the app lock work?

You → Security can require Face ID, fingerprint, or your device passcode before the app opens or before a send. Set biometrics or a passcode in the phone's settings first. GoldPocket does not create a separate cloud password, and biometric data stays on the device.

Does GoldPocket charge fees?

Network (gas) fees go to the chain, not to us. Third-party protocols may charge their own fees, funding rates, or spreads. If we charge a service fee, it is shown in the interface before you confirm.

What does Delete account do?

It removes cloud records tied to this install if any exist. It does not move or burn your on-chain tokens. If you have not backed up the recovery phrase, you may not be able to open the wallet elsewhere. Export the phrase first if you still need the funds.

How do I report a bug or request a feature?

Email support@goldpocket.io with steps to reproduce (screenshots help) or a short description of what you want. Do not send a seed phrase, even if we ask you to help test a funded flow — we will never ask for the phrase itself.